Privacy Policy
Oliver Peto Garden Management respects your privacy and is committed to protecting your personal data.
This privacy policy applies to your use of our site https://oliverpetogardens.co.uk (“our site”) and sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Such personal data may be collected when you enquire about our garden services.
​
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy also tells you about your privacy rights and how the law protects you.
​
This site is not intended for use by children. If you are under the age of 18 and wish to order products from our site, your parent or guardian must submit your order, and provide your personal data, on your behalf.
​
Your acceptance of this privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.
​
PERSONAL DATA
​
You may provide personal data whilst you are in contact with us. Personal data is information that can be used to identify or contact you. You do not have to provide the personal data that we request, however, if you choose not to, we may not be able to provide you with the services that you have requested.
​
If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined. Personal data does not include data where the identity has been removed (anonymous data).
​
SPECIAL CATEGORIES OF PERSONAL DATA
​
We do not knowingly collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
​
You may provide information about your health (e.g. any restrictions you have to access wetsuits) when you order, or enquire about, our products and the legal basis for this processing is performance of a contract and/or taking steps, at your request, to enter into such a contract. Health data is a Special Category of Personal Data and we need to have further justification for collecting, storing and using this type of data. We may process special categories of personal information with your explicit written consent.
​
CONTROLLER
​
For the purpose of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018 (“Data Protection Legislation”) the data controller is Oliver Peto Garden Management.
​
INFORMATION WE MAY COLLECT FROM YOU AND HOW WE USE IT
​
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
​
Identity Data includes first name, last name, date of birth and gender. The identity data may be processed for the purpose of setting up your account, sending information to you regarding your order, processing and delivering your order, verifying your payments, managing our relationship with you (including notifying you about changes to our privacy policy and asking you to leave a review or complete a survey), enabling you to enter a competition, administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to recover debts due, keep our records updated, to study how our site is used, for the running of our business, provision of administration and IT services, network security).
Contact Data includes billing address, delivery address, email address and telephone numbers. The contact data may be processed for the purpose of setting up your account, processing and delivering your order, verifying your payments, managing our relationship with you (including notifying you about changes to our privacy policy and asking you to leave a review or complete a survey), enabling you to enter a competition, administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to recover debts due, keep our records updated, to study how our site is used, for the running of our business, provision of administration and IT services, network security).
​
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. The transaction data may be processed for the purpose of processing and delivering your order. The legal basis for this processing is the performance of a contract and our legitimate interests (namely our interest in the proper administration of our site and business).
​
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this site. The technical data may be processed for the purpose of administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. The legal basis for this processing is our legitimate interests (namely to grow our business and to inform our marketing strategy).
​
Profile Data includes your email and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. The profile data may be processed for the purpose of managing our relationship with you (including notifying you about changes to our privacy policy and asking you to leave a review or complete a survey), enabling you to enter a competition, to make suggestions and recommendations to you about products and services that may be of interest to you. The legal basis for this processing is the performance of a contract and our legitimate interests (namely to keep our records updated, to study how our site is used and to grow our business and to inform our marketing strategy).
​
Usage Data includes information about how you use our site, products and services. This usage data may be processed for the purposes of enabling you to enter a competition or complete a survey, delivering relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you, to use data analytics to improve our website, marketing, customer relationships and experiences and to make suggestions and recommendations to you about goods or services that may be of interest to you. The legal basis for this processing is the performance of a contract and our legitimate interests (namely to study how our site is used and to grow our business and to keep our site updated and relevant).
​
Marketing and Communications Data includes your preferences in receiving marketing from us, third parties and your communication preferences. The marketing and communications data may be processed for the purposes of sending you the relevant notifications, newsletters and brochures by email, text or post. The legal basis for this processing is consent and our legitimate interests.
In addition to the specific purposes for which we may process your personal data set above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
​
We may also provide you with information about offers and products that are similar to those that you have already received or we feel may interest you. If you:
​
have already concluded a contract with us (e.g. where you have purchased products from us), we will only contact you by electronic means (email or text) with information about offers and products similar to those which were the subject of a previous contract. If you do not want to be on our mailing list, you can opt out at any time by unsubscribing by using the links provided in our electronic communications or by ticking the opt-out box situated on the website page on which we collect your details.
​
are a potential new customer (e.g. enquiring about products), we will contact you by electronic means (email or text) only if you have provided your consent to this. If you are happy for us to use your personal data in this way, please tick the relevant box situated on the website page on which we collect your details. Again, if you do not want us to use your data in this way, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications.
​
HOW IS YOUR PERSONAL DATA COLLECTED
​
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data when you order services, when you fill in forms on our site or when you corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
order products from our site;
create an account on our site;
subscribe to our newsletters;
request marketing materials to be sent to you;
enter a competition, promotion or survey; or
give us some feedback or contact us.
​
Automated technologies or interactions. As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
​
Third parties or publicly available sources. We may receive personal data about you from various third parties which include:
Technical Data from analytics providers and search engine providers (such as Google and Bing) based outside the UK;
Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
Identity and Contact Data from social media platforms (such as Facebook, Instagram, Pinterest) based outside the UK;
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.
​
INTERNATIONAL TRANSFERS
Some of the third parties which we work closely with are based outside of the UK so their processing of your personal data will involve a transfer of data outside of the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data;
or we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
​
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
​
CHANGE OF PURPOSE
We will ask for your consent before using personal data for a purpose other than those set out in this privacy policy, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like further information on purpose compatibility, please contact us.
YOUR RIGHTS
Under Data Protection Legislation, in certain circumstances you have the following rights in relation to your personal data:
Right to access. You have the right to request access to information held about you. We will provide you with a copy of your personal data held by us free of charge (providing your request is not excessive or for multiple copies, in which case we may charge a reasonable fee to cover our costs) and certain information about the processing of your personal data and the source of such data (if not directly collected from you by us). You also have the right to request that your personal data is transferred to a third party.
Right to object to data processing. You may withdraw your consent to the processing of your personal data at any time by contacting us or ticking a box to opt out of receiving marketing materials. Upon receipt of your notification, we shall promptly stop any processing of your personal data and (if requested by you) erase such information if we are not required to retain it for legitimate business or legal purposes.
​
Right to restrict processing. You may ask us to suspend the processing of your personal data in the following circumstances: if you do not think your personal data is accurate; where we are found to be processing unlawfully but you do not want us to erase your personal data; where you need us to continue holding your personal data to establish, exercise or defend legal claims; or where you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
Right of rectification and right of erasure. You have the right to request that we correct or erase any inaccuracies in your personal data if such information would be incomplete, inaccurate or processed unlawfully.
​
Where we are relying on consent to process your personal data, you may withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
​
DATA SECURITY
​
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
​
PERSONAL DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
​
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. When personal data is no longer needed, we will securely delete or destroy it. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
​
CHANGES TO OUR PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
​
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
​
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
​
CONTACTING US
​
If you have any questions, comments or requests regarding this privacy policy or data processing or you would like to make a complaint, please contact us by email at ollypeto@gmail.com.
If you have any cause for complaint about our use of your personal data, please contact us using the details provided above and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).